Customer Care
Important Notice
At Legend Holding Group, we position ourselves close to our customers to ensure the highest levels of satisfaction across all our subsidiaries. To support this commitment, we have established a dedicated channel for escalating any challenges that require Holding-level involvement.
WHAT SHOULD BE REPORTED?
The following are examples of matters that should be escalated:
- Customer issues that were not resolved at the subsidiary level and require intervention from Legend Holding Group.
- Any incident that negatively impacted the customer experience, from the beginning to the end of the customer journey.
- Unresolved issues faced by customers while dealing with any Legend subsidiary, including products, services, or aftersales.
WHO WILL RECEIVE AND ADMINISTER THE REPORTED COMPLAINT?
Our Customer Care Hotline is administered directly by the Holding team. The process follows these steps:
- The Holding team receives and validates all reported cases.
- After assessment, the matter is escalated to the relevant business unit for immediate action.
- The Holding team will discuss the issue internally, ensure it reaches the correct management level, and monitor the turnaround time.
- We ensure the matter is resolved promptly and that a high customer satisfaction rate is achieved.
HOW TO REACH OUT IF YOU HAVE QUESTIONS ABOUT THE CUSTOMER CARE HOTLINE?
Call: +971 4 234 0738
Letter Confidential Email: hello@legendholding.com
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